Refund Policy
Effective Date: 10/07/2025
At DRJ Originals, we take pride in the quality of our wears. If for any reason you are not completely satisfied with your purchase, we are here to help.
Eligibility for Refunds
- Items must be returned within 7 days of delivery.
- Items must be unused, unwashed, and in their original packaging with tags intact.
- Sale, clearance, or promotional items are non-refundable unless faulty.
Non-returnable items:
- Undergarments, swimwear, or intimate apparel.
- Customized or personalized items.
Process for Refunds
- Email info@drjoriginals.co.za with your order number, proof of purchase, and reason for return.
- Ship the item back to the address provided by our customer care team.
- Once we receive and inspect your return, we will process a refund within 7–10 business days to your original payment method.
Faulty or Damaged Items
If you receive an item that is damaged or defective, contact us within 48 hours of receipt with photos, and we will arrange a replacement or refund at no extra cost.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is faulty or incorrect.